Help Centre

FAQs

Shipping

We sell a variety of wine racking and wine cellar-related products. Some ship from our location in North Vancouver, Canada, while others ship from other locations in Canada or the US. The product(s) you ordered, and your shipping address will determine where your order ships from and how long it may take to prepare/ship. Note that some products are in-stock while others are made-to-order. Please refer to the “Shipping Information” tab for your specific product(s) for more information. Please note that if you ordered a combination of different items, you may receive them by separate shipments, depending on the specific product shipping details.

Only customers with shipping address in Canada (territories and remote locations excluded) and the continental US may place online orders. If you reside outside of these areas, please contact us to discuss the item(s) you would like to order. Many items can still be shipped all over the world, but appropriate shipping costs will need to be calculated and your order will be manually processed.

Depending on your location and item(s) ordered, different couriers or LTL shipping companies will be used. These companies include Fedex, Canada Post, DHL and more. All shipments are trackable and tracking information will be provided shortly after your order is dispatched.

Warranty Claims and Returns

Take a deep breath and then contact us to let us know what happened. So long as your order has not yet been shipped or put into production (for made-to-order items) we will happily cancel and refund your order. We do not handle exchanges; instead, place a new order for the correct item(s). If your order has already shipped or been put into production, please refer to our warranty claims and returns page.

Payments

We accept secure, encrypted payment for all online orders by Visa, Mastercard or Discover.

We offer all products for sale in Canadian or US dollars. Please select your country’s currency through the website. We require that all orders shipping to Canadian addresses be charged in Canadian dollars and orders shipping to US addresses be charged in US dollars. A select number or items may only be available to customers in Canada (this will be posted on the specific product listing). We reserve the right to cancel any orders placed in the incorrect currency.

If you received an order confirmation email, your order was successfully submitted. It may take up to 10 days before the charge goes through on your credit card as only a temporary authorization happens immediately.

Climate-Controlled Wine Storage and Cellaring

All wine (red, white, sparking, etc) should be stored between 55 – 60°F. The most important consideration for wine storage temperature is consistency. Fluctuation in temperature contributes to expansion and contraction of corks and therefore, oxidization of wine.

A relative humidity level of 50 – 75% is ideal. Low light and a vibration-free environment are also recommended. Wine bottles should always be laying down or necks only slightly elevated so that wine stays in contact with the cork.

The cost and effort to provide proper climate-controlled conditions for your wine is a question of value and risk tolerance. For example, if the cost of renovating a room to install insulation and vapour barrier plus the cost of the cooling system and installation is much higher than the value of the wine you intend to store over time, this may be something to think about. Also, if your collection is small and quickly consumed, the risk of spoilage is lower than bottles stored longer term.  Keep in mind, as an alternative to building a climate-controlled wine cellar, wine fridges are a more budget-friendly, plug-and-play solution.

Submit a thermal load calculation request for help accurately sizing a wine cellar cooling unit. Feel free to reach out to us to discuss your project further and specifically which type or configuration of unit will make the most sense for you. It is important that both the capacity and configuration of the unit you select is right for your specific wine cellar. Under-sizing or improperly installing a cooling unit will mean your cellar is not sufficiently cooled, may damage the equipment and will void the warranty.

Wine Racking Design

The dimensions and storage capacity of each wine rack is included on each product listing. Oftentimes, this is enough information for laying out a wine wall or wine cellar. Other times, you may need some assistance or even some minor design work to choose the right product(s). We’re happy to help with your wine racking design needs so please reach out!

Yes, we do. Most of our standard wine racks are available for purchase online. If you don’t see what you need within those options, we also offer some custom wine racking solutions. Please contact us to discuss your needs with our design team. Please note that we charge a refundable fee for all custom designs and proposals.

Still have a question?

Call us toll free at 1-888-400-2675
or send us a message using the form below and we will get back to you as soon as we can.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.